Refund & Cancellation Policy

The trial

Every subscription starts with a 14-day free trial. A payment method is required to begin it, but nothing is charged until the trial ends. Cancel before then and you are never billed.

Cancelling

Cancel at any time from the billing page in your account, or by emailing aceaisolutionsinfo@gmail.com. There is no notice period and no cancellation fee.

Cancelling stops future renewals. You keep full access until the end of the period you have already paid for — we do not cut access off on the day you cancel.

Refunds

Within 14 days of your first payment, we refund in full on request, for any reason, no explanation needed.

After that, subscriptions are generally not refundable for the current period, since cancelling already leaves you with the access you paid for. We will still refund where:

• the service was substantially unavailable for a prolonged part of the period;
• you were charged after cancelling, or charged twice for the same period;
• a renewal took you by surprise and you have not used the service since it was charged.

That last one is deliberate. If you forgot you were subscribed and haven’t used it, we would rather refund you than keep the money and the argument.

Annual subscriptions

Annual plans follow the same rules: full refund within 14 days of the charge, and after that access continues to the end of the year you paid for. Where a refund is due part-way through a year for one of the reasons above, we refund the unused whole months.

Consumer rights

reachable is sold to businesses. If you are nevertheless a consumer in the EU or UK, your statutory right to withdraw within 14 days of purchase applies in addition to this policy, and nothing here reduces it.

How to request one

Email aceaisolutionsinfo@gmail.com from the address on the account, or contact Paddle directly using the receipt they sent you. We respond within two business days, and approved refunds usually reach your account within 5–10 days depending on your bank.